Our voice

We preach what we practice

How my hair salon is better at customer service

By | Inspiration

I had been going to the same girl to get my hair cut for 5 years. She moved between salons and locations, and, always a loyal customer, I followed her. However, her most recent location was a bit rough-around-the-edges and the quality of her cuts was declining. So, it was time for a change. What I ended up getting was a better experience, better customer service (using tech!), and, of course, a better cut. Let’s take a look at how they’re using email to create loyal customers and increase business. Read More


US Airways – a missed opportunity

By | Off the Cuff

I recently vacationed in Maui, Hawaii with my wife Eileen and flew US Airways. As I sat there watching the flight attendants do what they do, I wondered what incentives they had to go above-and-beyond to be friendly, attentive and accommodating. Here’s an idea that you can use right now in your business. Read More

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